How Playcroco Handles Your Data

When you sign up to Playcroco we ask for the basics: full name, date of birth, email, mobile number and residential address. That is not us being nosy. It is how we confirm you are 18 or over and actually who you say you are, which protects both you and us from fraud. We collect this once at registration and update it only if you tell us something has changed.

Verification: why we ask for ID

Before your first withdrawal, and sometimes earlier if a deposit pattern looks unusual, we will ask for a photo ID such as a driver's licence or passport, and occasionally a recent utility bill or bank statement to confirm your address. This is standard know-your-customer practice across every licensed-style online casino operating for Australian players, and it exists to stop identity theft, underage play and money laundering. We only request documents relevant to the check being run, and we do not ask for more than we need.

Payment data: PayID, POLi, cards and crypto

We do not store your full card numbers, PayID credentials or bank login details on our own servers. Deposits and withdrawals through PayID, POLi, Visa, Mastercard, Neosurf, Bitcoin and Litecoin are processed through secure payment gateways and blockchain networks built to handle that data safely. What we do keep on our side is a record of transaction amounts, dates, the payment method used and the outcome, in AUD, so we can reconcile your balance, resolve disputes and meet standard financial record-keeping obligations.

• Deposit and withdrawal history, including amounts in AUD and payment method
• Verification documents submitted for identity and address checks
• Account activity: games played, session times, bonus opt-ins
• Support interactions, including chat and email correspondence
• Technical data: IP address, device type and browser, for security and fraud prevention

Cookies and how we use them

Our site uses cookies to keep you logged in, remember your language and display preferences, and understand which pages and pokies get the most traffic so we can improve the lobby. Some cookies are strictly necessary for the site to function, such as session cookies that keep your login active. Others are analytics cookies that help us see aggregate patterns, not individual behaviour tied to your name. You can control or clear cookies through your browser settings at any time. Blocking all cookies may affect features like staying logged in between visits.

Who sees your data

Your information is shared only where it needs to be: with payment processors to complete a deposit or withdrawal, with identity verification services to confirm your age and address, and with game providers like Realtime Gaming, Betsoft or Rival Gaming on a limited basis to record gameplay and pay out correctly. We do not sell player data to marketing lists or third parties outside these operational needs.

Your rights as a player

You can ask us at any time what personal data we hold on your account, request corrections if something is wrong, or ask us to close your account and delete data we are not legally required to retain. Financial and verification records tied to a real-money account typically need to be kept for a period even after closure, for audit and anti-fraud reasons, but we will tell you plainly what applies to your situation if you ask our support team.

Keeping your account secure

Use a password you do not reuse elsewhere, enable any extra login verification we offer, and never share your login details, even with someone claiming to be Playcroco staff. We will never ask for your full password over chat or email. If you notice unusual activity on your account, contact support immediately.

The legal entity behind this policy

The registered company name responsible for operating Playcroco and this Privacy Policy is published in the site footer. Please confirm it there if you need it for a formal complaint or data request.

For more on how we run the platform, see our Terms and Conditions, how deposits and withdrawals actually work on Payments, and how we support players who need a break on Responsible Gaming. Ready to get started? Head to registration.